Auto Added by WPeMatico
If you manage a contact center, then you know the critical role that agents play in helping your organization build… Read More
Last week I saw an astonishing 160+ new service launches. There were so many updates that we decided to publish… Read More
Looks like it is my turn once again to write the AWS Weekly Roundup. I wrote and published the first… Read More
While I enjoyed a few days off in California to get a dose of vitamin sea, a lot has happened… Read More
At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues… Read More
Happy New Year! As we kick off 2023, I wanted to take a moment to remind you of some 2023… Read More
We are half way between the re:Invent conference and the end-of-year holidays, and I did expect the cadence of releases… Read More
In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer… Read More
This post is part of our Week in Review series. Check back each week for a quick roundup of interesting… Read More
This post is part of our Week in Review series. Check back each week for a quick roundup of interesting… Read More