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At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues… Read More
In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer… Read More
During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy… Read More
What was announced? We’re announcing the availability of AWS Contact Center Intelligence (CCI) solutions, a combination of services that empowers… Read More