AWS Week in Review – July 4, 2022
This post is part of our Week in Review series. Check back each week for a quick roundup of interesting… Read More
julio 4, 2022
Amazon Connect
AWS Week in Review – June 27, 2022
This post is part of our Week in Review series. Check back each week for a quick roundup of interesting… Read More
junio 27, 2022
New – High Volume Outbound Communication with Amazon Connect Outbound Campaigns
The new high volume outbound communication capability in Amazon Connect which was announced at Enterprise Connect last year, is now… Read More
junio 20, 2022
New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications
During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy… Read More
septiembre 27, 2021
How AWS is Supporting Nonprofits, Governments, and Communities Impacted by Hurricane Ida
AWS Disaster Response Team volunteer Paul Fries runs cable to provide connectivity in a police station that has been converted… Read More
septiembre 15, 2021
AWS Contact Center Day – July 2021
Earlier this week, I ordered from Amazon.fr a box of four toothpaste tubes, but only one was in the box.… Read More
julio 21, 2021
Amazon Connect Introduces Web & Mobile Chat for a True Omnichannel Contact Center Experience
When we started Amazon in 1995, it was with the mission to be the earth’s most customer-centric company. It obviously… Read More
noviembre 19, 2019