Categoría: Amazon Lex*

Auto Added by WPeMatico

New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service

Publicada el por Stack Over Cloud

If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take Read more about New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service[…]

AWS Week in Review – December 12, 2022

Publicada el por Stack Over Cloud

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! The world is asynchronous, is what Werner Vogels, Amazon CTO, reminded us during his keynote last week at AWS re:Invent. At the beginning of the keynote, he showed us how Read more about AWS Week in Review – December 12, 2022[…]

AWS Week in Review – September 19, 2022

Publicada el por Stack Over Cloud

Things are heating up in Seattle, with preparation for AWS re:Invent 2022 well underway. Later this month the entire News Blog team will participate in our now-legendary “speed storming” event. Over the course of three or four days, each of the AWS service teams with a launch in the works for re:Invent will give us Read more about AWS Week in Review – September 19, 2022[…]

Amazon Lex Introduces an Enhanced Console Experience and New V2 APIs

Publicada el por Stack Over Cloud

Today, the Amazon Lex team has released a new console experience that makes it easier to build, deploy, and manage conversational experiences. Along with the new console, we have also introduced new V2 APIs, including continuous streaming capability. These improvements allow you to reach new audiences, have more natural conversations, and develop and iterate faster. Read more about Amazon Lex Introduces an Enhanced Console Experience and New V2 APIs[…]