AWS Week In Review – July 11, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! In France, we know summer has started when you see the Tour de France bike race on TV or in a city nearby. This year, the tour stopped in the Read more about AWS Week In Review – July 11, 2022[…]

AWS Week in Review – July 4, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! Summer has arrived in Finland, and these last few days have been hotter than in the Canary Islands! Today in the US it is Independence Day. I hope that if Read more about AWS Week in Review – July 4, 2022[…]

AWS Week in Review – June 27, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! It’s the beginning of a new week, and I’d like to start with a recap of the most significant AWS news from the previous 7 days. Last week was special Read more about AWS Week in Review – June 27, 2022[…]

New – High Volume Outbound Communication with Amazon Connect Outbound Campaigns

The new high volume outbound communication capability in Amazon Connect which was announced at Enterprise Connect last year, is now generally available to all. It is named Amazon Connect outbound campaigns. If you haven’t heard about Amazon Connect, it is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer Read more about New – High Volume Outbound Communication with Amazon Connect Outbound Campaigns[…]

New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications

During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy to announce the general availability of two of these capabilities, Voice ID and Wisdom, and the launch of a new one. High-volume outbound communications allows, as the name implies, the initiation and management of outbound Read more about New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications[…]

How AWS is Supporting Nonprofits, Governments, and Communities Impacted by Hurricane Ida

AWS Disaster Response Team volunteer Paul Fries runs cable to provide connectivity in a police station that has been converted into a supply distribution center and housing for National Guard troops and FEMA. During the crisis that has resulted in the aftermath of Hurricane Ida, the AWS Disaster Response Team is providing personnel and resources Read more about How AWS is Supporting Nonprofits, Governments, and Communities Impacted by Hurricane Ida[…]

Amazon Connect Introduces Web & Mobile Chat for a True Omnichannel Contact Center Experience

When we started Amazon in 1995, it was with the mission to be the earth’s most customer-centric company. It obviously requires many talented individuals and technologies to deliver on that vision, including contact centers. As Amazon’s retail business scaled, we first shopped for third-party contact center solutions, but we could not find one that fit Read more about Amazon Connect Introduces Web & Mobile Chat for a True Omnichannel Contact Center Experience[…]