New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service
If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take Read more about New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service[…]