Categoría: Amazon Connect

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New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service

Publicada el por Stack Over Cloud

If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take Read more about New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service[…]

AWS Weekly Roundup – EC2 DL2q instances, PartyRock, Amplify’s 6th birthday, and more – November 20, 2023

Publicada el por Stack Over Cloud

Last week I saw an astonishing 160+ new service launches. There were so many updates that we decided to publish a weekly roundup again. This continues the same innovative pace of the previous week as we are getting closer to AWS re:Invent 2023. Our News Blog team is also finalizing new blog posts for re:Invent Read more about AWS Weekly Roundup – EC2 DL2q instances, PartyRock, Amplify’s 6th birthday, and more – November 20, 2023[…]

AWS Weekly Roundup: R7iz Instances, Amazon Connect, CloudWatch Logs, and Lots More (Sept. 11, 2023)

Publicada el por Stack Over Cloud

Looks like it is my turn once again to write the AWS Weekly Roundup. I wrote and published the first one on April 16, 2012 — just 4,165 short day ago! Last Week’s Launches Here are some of the launches that caught my eye last week: R7iz Instances – Optimized for high CPU performance and Read more about AWS Weekly Roundup: R7iz Instances, Amazon Connect, CloudWatch Logs, and Lots More (Sept. 11, 2023)[…]

AWS Weekly Roundup – Amazon MWAA, EMR Studio, Generative AI, and More – August 14, 2023

Publicada el por Stack Over Cloud

While I enjoyed a few days off in California to get a dose of vitamin sea, a lot has happened in the AWS universe. Let’s take a look together! Last Week’s Launches Here are some launches that got my attention: Amazon MWAA now supports Apache Airflow version 2.6 – Amazon Managed Workflows for Apache Airflow Read more about AWS Weekly Roundup – Amazon MWAA, EMR Studio, Generative AI, and More – August 14, 2023[…]

Announcing General Availability of Step-by-Step Guides for Amazon Connect Agent Workspace

Publicada el por Stack Over Cloud

At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until Read more about Announcing General Availability of Step-by-Step Guides for Amazon Connect Agent Workspace[…]

Happy New Year! AWS Week in Review – January 9, 2023

Publicada el por Stack Over Cloud

Happy New Year! As we kick off 2023, I wanted to take a moment to remind you of some 2023 predictions by AWS leaders for you to help prepare for the new year. Five Tech Predictions for 2023 and Beyond by Dr. Wener Vogels, CTO of Amazon.com – Read how these technologies and trends will Read more about Happy New Year! AWS Week in Review – January 9, 2023[…]

AWS Week in Review – December 19, 2022

Publicada el por Stack Over Cloud

We are half way between the re:Invent conference and the end-of-year holidays, and I did expect the cadence of releases and news to slow down a bit, but nothing is further away from reality. Our teams continue to listen to your feedback and release new capabilities and incremental improvements. This week, many items caught my Read more about AWS Week in Review – December 19, 2022[…]

Announcing General Availability of Amazon Connect Cases

Publicada el por Stack Over Cloud

In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer interactions and reduces the average handle times of issues. Today I am excited to announce the general availability of Amazon Connect Cases. Cases, a feature of Amazon Connect, makes it easy for your contact center Read more about Announcing General Availability of Amazon Connect Cases[…]

AWS Week in Review – October 3, 2022

Publicada el por Stack Over Cloud

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week and a new month just started. Curious which were the most significant AWS news from the previous seven days? I got you covered with this post. Last Read more about AWS Week in Review – October 3, 2022[…]

AWS Week In Review – July 11, 2022

Publicada el por Stack Over Cloud

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! In France, we know summer has started when you see the Tour de France bike race on TV or in a city nearby. This year, the tour stopped in the Read more about AWS Week In Review – July 11, 2022[…]