Categoría: Amazon Connect

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Announcing General Availability of Step-by-Step Guides for Amazon Connect Agent Workspace

Publicada el por Stack Over Cloud

At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until Read more about Announcing General Availability of Step-by-Step Guides for Amazon Connect Agent Workspace[…]

Happy New Year! AWS Week in Review – January 9, 2023

Publicada el por Stack Over Cloud

Happy New Year! As we kick off 2023, I wanted to take a moment to remind you of some 2023 predictions by AWS leaders for you to help prepare for the new year. Five Tech Predictions for 2023 and Beyond by Dr. Wener Vogels, CTO of Amazon.com – Read how these technologies and trends will Read more about Happy New Year! AWS Week in Review – January 9, 2023[…]

AWS Week in Review – December 19, 2022

Publicada el por Stack Over Cloud

We are half way between the re:Invent conference and the end-of-year holidays, and I did expect the cadence of releases and news to slow down a bit, but nothing is further away from reality. Our teams continue to listen to your feedback and release new capabilities and incremental improvements. This week, many items caught my Read more about AWS Week in Review – December 19, 2022[…]

Announcing General Availability of Amazon Connect Cases

Publicada el por Stack Over Cloud

In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer interactions and reduces the average handle times of issues. Today I am excited to announce the general availability of Amazon Connect Cases. Cases, a feature of Amazon Connect, makes it easy for your contact center Read more about Announcing General Availability of Amazon Connect Cases[…]

AWS Week in Review – October 3, 2022

Publicada el por Stack Over Cloud

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week and a new month just started. Curious which were the most significant AWS news from the previous seven days? I got you covered with this post. Last Read more about AWS Week in Review – October 3, 2022[…]

AWS Week In Review – July 11, 2022

Publicada el por Stack Over Cloud

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! In France, we know summer has started when you see the Tour de France bike race on TV or in a city nearby. This year, the tour stopped in the Read more about AWS Week In Review – July 11, 2022[…]

AWS Week in Review – July 4, 2022

Publicada el por Stack Over Cloud

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! Summer has arrived in Finland, and these last few days have been hotter than in the Canary Islands! Today in the US it is Independence Day. I hope that if Read more about AWS Week in Review – July 4, 2022[…]

AWS Week in Review – June 27, 2022

Publicada el por Stack Over Cloud

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! It’s the beginning of a new week, and I’d like to start with a recap of the most significant AWS news from the previous 7 days. Last week was special Read more about AWS Week in Review – June 27, 2022[…]

New – High Volume Outbound Communication with Amazon Connect Outbound Campaigns

Publicada el por Stack Over Cloud

The new high volume outbound communication capability in Amazon Connect which was announced at Enterprise Connect last year, is now generally available to all. It is named Amazon Connect outbound campaigns. If you haven’t heard about Amazon Connect, it is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer Read more about New – High Volume Outbound Communication with Amazon Connect Outbound Campaigns[…]

New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications

Publicada el por Stack Over Cloud

During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy to announce the general availability of two of these capabilities, Voice ID and Wisdom, and the launch of a new one. High-volume outbound communications allows, as the name implies, the initiation and management of outbound Read more about New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications[…]