Ansible + ServiceNow Part 3: Making outbound RESTful API calls to Red Hat Ansible Tower

Red Hat Ansible Tower offers value by allowing automation to scale in a checked manner – users can run playbooks for only the processes and targets they need access to, and no further.  Not only does Ansible Tower provide automation at scale, but it also integrates with several external platforms. In many cases, this means Read more about Ansible + ServiceNow Part 3: Making outbound RESTful API calls to Red Hat Ansible Tower[…]

Ansible + ServiceNow Part 2: Parsing facts from network devices using PyATS/Genie

This blog is part two in a series covering how Red Hat Ansible Automation can integrate with ticket automation. This time we’ll cover dynamically adding a set of network facts from your switches and routers and into your ServiceNow tickets. If you missed Part 1 of this blog series, you can refer to it via Read more about Ansible + ServiceNow Part 2: Parsing facts from network devices using PyATS/Genie[…]

Ansible + ServiceNow Part 1: Opening and Closing Tickets

As a Network Engineer, I hated filling out tickets. Anytime a router would reboot or a power outage took place at a remote site, the resulting ticket generation took up about 50% of my day. If there had been a way to automate ticket creation, I would have saved a lot of time. The only Read more about Ansible + ServiceNow Part 1: Opening and Closing Tickets[…]