Ansible + ServiceNow Part 2: Parsing facts from network devices using PyATS/Genie

This blog is part two in a series covering how Red Hat Ansible Automation can integrate with ticket automation. This time we’ll cover dynamically adding a set of network facts from your switches and routers and into your ServiceNow tickets. If you missed Part 1 of this blog series, you can refer to it via Read more about Ansible + ServiceNow Part 2: Parsing facts from network devices using PyATS/Genie[…]

Ansible + ServiceNow Part 1: Opening and Closing Tickets

As a Network Engineer, I hated filling out tickets. Anytime a router would reboot or a power outage took place at a remote site, the resulting ticket generation took up about 50% of my day. If there had been a way to automate ticket creation, I would have saved a lot of time. The only Read more about Ansible + ServiceNow Part 1: Opening and Closing Tickets[…]