Categoría: ServiceNow

Auto Added by WPeMatico

While you sleep, Automate resolving Dynatrace problem alerts and report them to ServiceNow!

Publicada el por Stack Over Cloud

Integrating observability tools with automation is paramount in the realm of modern IT operations, as it fosters a symbiotic relationship between visibility and efficiency. Observability tools provide deep insights into the performance, health, and behavior of complex systems, enabling organizations to proactively identify and rectify issues before they escalate.  When seamlessly integrated with automation frameworks, Read more about While you sleep, Automate resolving Dynatrace problem alerts and report them to ServiceNow![…]

Find and delete ServiceNow records en masse with the updated Ansible Content Collection

Publicada el por Stack Over Cloud

Have you ever had to query and remove a long list of ServiceNow records? Yeah, neither have I until recently. Nobody broke into my instance, and this isn’t a one-time operation, I just happen to maintain an instance that we use to test our Red Hat Ansible Certified Content Collection for ServiceNow ITSM.  To set Read more about Find and delete ServiceNow records en masse with the updated Ansible Content Collection[…]

Introducing the Ansible API for ServiceNow ITSM

Publicada el por Stack Over Cloud

One of the most popular platform integrations available to Ansible Automation Platform subscribers in Ansible automation hub is the Red Hat Ansible Certified Content Collection for ServiceNow ITSM. This collection helps you create new automation workflows faster based on ServiceNow ITSM while establishing a single source of truth in the ServiceNow configuration management database (CMDB). Read more about Introducing the Ansible API for ServiceNow ITSM[…]

What’s new: Automating ServiceNow with Ansible Automation Platform

Publicada el por Stack Over Cloud

It has been almost half a year since the XLAB Steampunk and Red Hat Ansible Automation Platform teams developed the first version of the Red Hat Ansible Certified Content Collection for ServiceNow IT Service Management (ITSM). You may also want to read our ServiceNow introduction if you are not familiar with this already.  So, let’s Read more about What’s new: Automating ServiceNow with Ansible Automation Platform[…]

Ansible + ServiceNow Part 3: Making outbound RESTful API calls to Red Hat Ansible Tower

Publicada el por Stack Over Cloud

Red Hat Ansible Tower offers value by allowing automation to scale in a checked manner – users can run playbooks for only the processes and targets they need access to, and no further.  Not only does Ansible Tower provide automation at scale, but it also integrates with several external platforms. In many cases, this means Read more about Ansible + ServiceNow Part 3: Making outbound RESTful API calls to Red Hat Ansible Tower[…]

Ansible + ServiceNow Part 2: Parsing facts from network devices using PyATS/Genie

Publicada el por Stack Over Cloud

This blog is part two in a series covering how Red Hat Ansible Automation can integrate with ticket automation. This time we’ll cover dynamically adding a set of network facts from your switches and routers and into your ServiceNow tickets. If you missed Part 1 of this blog series, you can refer to it via Read more about Ansible + ServiceNow Part 2: Parsing facts from network devices using PyATS/Genie[…]

Ansible + ServiceNow Part 1: Opening and Closing Tickets

Publicada el por Stack Over Cloud

As a Network Engineer, I hated filling out tickets. Anytime a router would reboot or a power outage took place at a remote site, the resulting ticket generation took up about 50% of my day. If there had been a way to automate ticket creation, I would have saved a lot of time. The only Read more about Ansible + ServiceNow Part 1: Opening and Closing Tickets[…]