Simplify custom contact center insights with Amazon Connect analytics data lake

Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business demands. While you can find common metrics in the Amazon Connect console, sometimes you need to have more details and custom requirements for reporting based Read more about Simplify custom contact center insights with Amazon Connect analytics data lake[…]

AWS Weekly Roundup — Amazon API Gateway, AWS Step Functions, Amazon ECS, Amazon EKS, Amazon LightSail, Amazon VPC, and more — January 29, 2024

This past week our service teams continue to innovate on your behalf, and a lot has happened in the Amazon Web Services (AWS) universe. I’ll also share about all the AWS Community events and initiatives that are happening around the world. Let’s dive in! Last week’s launches Here are some launches that got my attention: Read more about AWS Weekly Roundup — Amazon API Gateway, AWS Step Functions, Amazon ECS, Amazon EKS, Amazon LightSail, Amazon VPC, and more — January 29, 2024[…]

New Amazon Q in QuickSight uses generative AI assistance for quicker, easier data insights (preview)

Today, I’m happy to share that Amazon Q in QuickSight is available for preview. Now you can experience the Generative BI capabilities in Amazon QuickSight announced on July 26, as well as two additional capabilities for business users. Turning insights into impact faster with Amazon Q in QuickSightWith this announcement, business users can now generate Read more about New Amazon Q in QuickSight uses generative AI assistance for quicker, easier data insights (preview)[…]

AWS Weekly Roundup – EC2 DL2q instances, PartyRock, Amplify’s 6th birthday, and more – November 20, 2023

Last week I saw an astonishing 160+ new service launches. There were so many updates that we decided to publish a weekly roundup again. This continues the same innovative pace of the previous week as we are getting closer to AWS re:Invent 2023. Our News Blog team is also finalizing new blog posts for re:Invent Read more about AWS Weekly Roundup – EC2 DL2q instances, PartyRock, Amplify’s 6th birthday, and more – November 20, 2023[…]

AWS Weekly Roundup – AWS Dedicated Zones, Events and More – August 28, 2023

This week, I will meet our customers and partners at the AWS Summit Mexico. If you are around, please come say hi at the community lounge and at the F1 Game Day where I will spend most of my time. I would love to discuss your developer experience on AWS and listen to your stories Read more about AWS Weekly Roundup – AWS Dedicated Zones, Events and More – August 28, 2023[…]

AWS Week in Review – February 6, 2023

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! If you are looking for a new year challenge, the Serverless Developer Advocate team launched the 30 days of Serverless. You can follow the hashtag #30DaysServerless on LinkedIn, Twitter, or Read more about AWS Week in Review – February 6, 2023[…]

New – Announcing Automated Data Preparation for Amazon QuickSight Q

In this post that was published in September 2021, Jeff Barr announced general availability of Amazon QuickSight Q. To recap, Amazon QuickSight Q is a natural language query capability that lets business users ask simple questions of their data. QuickSight Q is powered by machine learning (ML), providing self-service analytics by allowing you to query Read more about New – Announcing Automated Data Preparation for Amazon QuickSight Q[…]

New — Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports

There are various ways to report on data insights, and paginated reports is one of them. Paginated reports are essential documents that contain critical business information for end-users. For decades, paginated reports have been the standard business reporting format. The following are examples of paginated reports. On the left shows the report for income statement Read more about New — Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports[…]

New Amazon QuickSight API Capabilities to Accelerate Your BI Transformation

Regular readers of this blog, and AWS customers alike, know the benefits of infrastructure as code (IaC). It allows you to describe your infrastructure using a programming language to consistently deploy your infrastructure to multiple environments or AWS Regions. Other benefits are the possibility to version-control your infrastructure using the same development tools and workflow Read more about New Amazon QuickSight API Capabilities to Accelerate Your BI Transformation[…]

AWS Week in Review – October 17, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! Monday means it’s time for another Week in Review post, so, without further ado, let’s dive right in! Last Week’s Launches Here’s some launch announcements from last week you may Read more about AWS Week in Review – October 17, 2022[…]