Simplify custom contact center insights with Amazon Connect analytics data lake

Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business demands. While you can find common metrics in the Amazon Connect console, sometimes you need to have more details and custom requirements for reporting based Read more about Simplify custom contact center insights with Amazon Connect analytics data lake[…]

AWS Weekly Roundup – EC2 DL2q instances, PartyRock, Amplify’s 6th birthday, and more – November 20, 2023

Last week I saw an astonishing 160+ new service launches. There were so many updates that we decided to publish a weekly roundup again. This continues the same innovative pace of the previous week as we are getting closer to AWS re:Invent 2023. Our News Blog team is also finalizing new blog posts for re:Invent Read more about AWS Weekly Roundup – EC2 DL2q instances, PartyRock, Amplify’s 6th birthday, and more – November 20, 2023[…]

New – Export Amazon DynamoDB Table Data to Your Data Lake in Amazon S3, No Code Writing Required

Hundreds of thousands of AWS customers have chosen Amazon DynamoDB for mission-critical workloads since its launch in 2012. DynamoDB is a nonrelational managed database that allows you to store a virtually infinite amount of data and retrieve it with single-digit-millisecond performance at any scale. To get the most value out of this data, customers had Read more about New – Export Amazon DynamoDB Table Data to Your Data Lake in Amazon S3, No Code Writing Required[…]

New – Announcing Amazon AppFlow

Software as a service (SaaS) applications are becoming increasingly important to our customers, and adoption is growing rapidly. While there are many benefits to this way of consuming software, one challenge is that data is now living in lots of different places. To get meaningful insights from this data, we need to have a way Read more about New – Announcing Amazon AppFlow[…]

AWS Lake Formation – Now Generally Available

As soon as companies started to have data in digital format, it was possible for them to build a data warehouse, collecting data from their operational systems, such as Customer relationship management (CRM) and Enterprise resource planning (ERP) systems, and use this information to support their business decisions. The reduction in costs of storage, together Read more about AWS Lake Formation – Now Generally Available[…]

Podcast 293: Diving into Data with Amazon Athena

Do you have lots of data to analyze? Is writing SQL a skill you have? Would you like to analyze massive amounts of data at low cost without capacity planning? In this episode, Simon shares how Amazon Athena can give you options you may not have considered before. Additional Resources Amazon Athena Top 10 Performance Read more about Podcast 293: Diving into Data with Amazon Athena[…]